10s Vision Terms of Use

Effective date: [EFFECTIVE DATE]

Last updated: [LAST UPDATED DATE]

These Terms of Use ("Terms") form a contract between the person or organization using 10s Vision ("you" or "User") and [FULL LEGAL ENTITY NAME], trading as 10s Vision ("10s Vision", "we", "us" or "our").

Our registered address is [REGISTERED ADDRESS], company number [COMPANY NUMBER]. Contact: [LEGAL EMAIL].

1. Read these Terms before using 10s Vision

By creating an account, selecting I agree, uploading a video, purchasing a service or otherwise using 10s Vision, you agree to these Terms and the Privacy Policy.

If you use 10s Vision for or on behalf of a club, team, academy, coach, tournament, employer, school, federation, media organization or other entity, you represent that you have authority to bind that entity. In that case, "you" includes that entity.

If you do not agree, do not use the service or upload any video.

2. The service

10s Vision allows an eligible User to import a tennis video of up to 59 seconds and request automated analysis of the player on the side of the court nearest the camera. Depending on plan, footage and technical quality, results may include:

calibrated player position;
time-spent and distance-covered heat maps;
movement trail and court coverage;
total, lateral and forward/backward distance;
estimated average and peak player speed;
court depth and positional range;
estimated steps, split steps, step rate and distance per step;
ball tracks and bounce locations;
estimated racket-contact events;
bounce-to-player or bounce-to-contact distance;
estimated post-bounce and incoming ball speed;
confidence scores;
annotated video; and
image, CSV and JSON exports.

Features, limits and supported formats may vary by plan and may change in accordance with these Terms.

3. Eligibility and minors

You must be at least [18] years old and capable of entering a binding contract to create a consumer account.

A minor may be analyzed only through an account controlled by a parent or legal guardian, or through an authorized organization that has all lawful authority, safeguarding approval, privacy notices and consents required for the recording and analysis.

You must not create an account using false age or authority information.

4. Consumer and Business Users

A Consumer User is a natural person using the service mainly outside a trade, business, craft or profession.

A Business User is any person or entity using the service in connection with a trade, business, profession, club, academy, school, team, tournament, media activity, coaching service, employment or other organizational purpose. A person who registers an account personally but uses it for one of those purposes is a Business User for that use.

Some provisions below distinguish Consumer Users from Business Users because mandatory consumer law may not permit the same allocation of risk.

5. Accounts and security

You must provide accurate information, keep it current, protect credentials and restrict access to authorized persons. You are responsible for activity under your account unless caused by our breach of duty.

Notify [SECURITY EMAIL] promptly if you suspect unauthorized access. We may require multi-factor authentication, reset credentials, suspend access or take other reasonable security measures.

You may not sell, rent or transfer an account without written permission.

6. Video requirements

For best results, a video should:

be no longer than 59.0 seconds;
use a fixed, elevated end-fence camera;
show the net, near baseline and sufficient court lines;
show the selected player's feet where possible;
avoid panning, zooming, scene cuts and digital reframing;
use the original camera file where possible;
use 60 fps or higher where ball speed and step detection are important; and
comply with supported file, size and codec limits.

We may reject, trim, downscale, transcode, mask or mark footage low confidence where technical requirements are not met.

7. Prominent Video Rights, Consent and Lawfulness Warranty

This Section is a fundamental condition of every upload.

Each time you upload, import, submit, link, transmit, share or instruct us to process a video, image, audio track or related material (collectively, "User Content"), you represent, warrant and undertake that all of the following are true and will remain true throughout our processing:

Ownership or sufficient license. You own the User Content and all relevant rights, or you have a valid, sufficient and enforceable license or authorization permitting you to possess, reproduce, upload, transmit, store, analyze, adapt, annotate, display, export and share it through 10s Vision.
Lawful recording and possession. The User Content was recorded, obtained, copied, downloaded, screen-recorded, received and retained lawfully. It was not created or obtained through unlawful surveillance, trespass, interception, hacking, circumvention, breach of confidence or violation of a court order.
All consents obtained or none required. Every person whose image, voice, movement, personal data or other rights are included has received every notice and has given every valid consent, release, authorization or guardian approval required by applicable law; or you have lawfully determined that no third-party consent, release, notice or authorization is required for the recording, upload, automated analysis, storage, display, export and intended sharing.
Authority concerning minors. If any minor appears, you have verified and documented the permission of the parent or legal guardian and any safeguarding, school, club, tournament or venue authorization required. You will not rely on a minor's consent where it is not legally sufficient.
No further third-party permission or payment. Our processing in accordance with your instructions does not require 10s Vision to obtain additional permission, consent, clearance or license from, or make payment to, any player, opponent, spectator, guardian, coach, club, academy, school, employer, photographer, videographer, production company, broadcaster, league, federation, tournament, venue, platform, union, music owner, database owner or other person.
No rights infringement. The User Content and your use of the service do not infringe or violate copyright, neighboring rights, database rights, trademark, privacy, data protection, image rights, publicity or personality rights, confidentiality, contractual rights, employment rights, sports regulations, safeguarding obligations or any other right or law.
Platform and broadcast compliance. If User Content originates from YouTube, a broadcaster, streaming platform, tournament feed, social network or other third-party source, you have permission under applicable law and the relevant source terms to record, copy and submit it. You will not use 10s Vision as a downloader, circumvention tool or means to avoid technical restrictions.
Appropriate privacy information. Where required, you have provided the people shown with an accessible privacy notice identifying the intended recording, analytics, 10s Vision processing, retention, sharing and rights.
Valid lawful basis. You have established every lawful basis and, where relevant, special-category condition required for your own processing and instructions to us.
No prohibited decision-making. You will not use the analysis as the sole basis for a legal or similarly significant decision about another person, including employment, school admission, insurance, medical care, discipline, eligibility or access to an essential service.
Evidence. On reasonable request, you will provide evidence of ownership, licenses, notices, consents, guardian authority and lawful basis. We may suspend processing while evidence is reviewed.
Continuing duty. If any statement in this Section becomes inaccurate, you will immediately stop sharing or using the affected analysis, notify us at [LEGAL EMAIL], and request deletion or restriction where appropriate.

Our technical acceptance of a file does not mean that we have verified your rights. These warranties allocate contractual responsibility but do not restrict the legal rights of a person shown in a video and do not change controller or processor roles imposed by law.

8. Mandatory per-upload attestation

Before each upload, the interface must require an unticked checkbox with substantially the following text:

I confirm that I own this video or have all rights needed to record, upload and analyze it. I have obtained every required third-party and guardian consent, release, notice and authorization, or I have lawfully determined that none is required. The video and my intended use comply with privacy, data-protection, copyright, image-rights, venue, tournament, broadcast and platform rules. I understand that I am responsible for any failure to obtain those rights or consents.

The upload must not proceed without affirmative action. Store the attestation version, date, account, analysis identifier and relevant policy version.

For Business Users, the interface may additionally require:

I am authorized to give these assurances on behalf of my organization and to instruct 10s Vision to process the video.

9. Privacy obligations of uploaders

You are responsible for your collection, recording and disclosure of personal data in User Content. Where applicable, you must:

provide legally required privacy information;
identify the controller;
state purposes and lawful bases;
disclose 10s Vision or categories of processors/recipients;
explain retention and sharing;
enable applicable rights;
conduct any required legitimate-interest assessment or Data Protection Impact Assessment;
maintain consent and authority records; and
enter a data processing agreement where you are a Business User acting as controller and 10s Vision acts as processor.

You must cooperate with a legitimate complaint or rights request from a person shown in User Content. We may restrict access, preserve evidence, provide a redacted copy, delete User Content or contact an account administrator where reasonably necessary to address the request.

10. License to process User Content

You retain ownership of User Content.

You grant 10s Vision and its contracted processors a limited, non-exclusive, worldwide, royalty-free license during the applicable retention period to host, reproduce, transcode, crop, calibrate, analyze, annotate, display to authorized recipients, create requested exports, back up, secure and otherwise process User Content solely to:

provide and support the service;
follow your authorized instructions;
prevent fraud and misuse;
comply with law; and
exercise or defend legal rights.

This license ends when the User Content is deleted from active systems, subject to backups, legal holds and data needed for claims or compliance.

We will not use raw User Content to train a shared model unless you separately opt in or another lawful basis has been clearly disclosed. A general acceptance of these Terms is not consent to model training.

11. Sharing and access controls

Analyses are private by default. If you create a share link, invite a coach, export a file or publish a result, you are responsible for:

choosing recipients;
checking that sharing is lawful;
setting an appropriate expiry and access code;
avoiding disclosure of confidential or third-party data; and
revoking access when no longer needed.

Anyone with an unprotected link may be able to access it. We are not responsible for onward use by a recipient whom you authorized, except to the extent caused by our breach of legal duty.

12. Acceptable use

You must not use the service to:

upload unlawful, infringing, covertly recorded or non-consensual material;
harass, stalk, shame, intimidate or exploit another person;
identify or infer sensitive characteristics;
conduct facial recognition or identity matching;
sexualize or exploit minors;
process intimate imagery;
violate safeguarding rules;
make deceptive edits or misrepresent an analysis;
operate an illegal betting, match-fixing or cheating scheme;
present estimates as official line-calling, radar or medical measurements;
reverse engineer, scrape, overload or bypass security;
introduce malware or unauthorized code;
access another account or analysis without permission;
use outputs to train a competing model except where mandatory law permits and cannot be excluded;
resell the service without written authorization; or
violate sanctions, export controls or applicable law.

We may investigate suspected misuse and suspend, restrict or terminate access.

13. Analysis limitations and user judgment

10s Vision uses automated computer vision, pose estimation, court calibration and trajectory fitting. Results depend on camera angle, frame rate, compression, lighting, occlusion, court visibility, camera movement and model limitations.

Accordingly:

distance, speed, steps, bounces and contacts are estimates;
ball speed is not radar-grade;
in/out estimates are not officiating-grade;
a low-confidence metric may be unavailable or materially inaccurate;
step count may combine or miss rapid shuffle, slide or split-step events;
the app may select the wrong player, ball or event; and
users must review overlays and confidence indicators.

The service is a training aid, not medical, legal, employment, safety, anti-doping, wagering or officiating advice. Do not rely on it where error could cause injury, unfair discipline, financial loss or infringement of rights.

14. Corrections and feedback

Where correction tools are available, you may adjust court anchors, player selection, bounce frames, contact frames or excluded intervals. Corrected outputs remain estimates.

If you submit feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use the feedback without identifying you or using your User Content, unless otherwise agreed.

15. Fees, plans and taxes

Prices, limits, renewal intervals and included analyses will be shown before purchase. Unless stated otherwise:

fees are charged in advance;
applicable taxes may be added;
subscriptions renew automatically until canceled;
plan changes may take effect immediately or at the next renewal as disclosed; and
unused credits expire only as clearly disclosed at purchase and as permitted by law.

You authorize our payment provider to charge the selected payment method. If payment fails, we may suspend paid features after reasonable notice.

16. EEA consumer withdrawal rights

If you are an EEA Consumer User, you may have a statutory 14-day right to withdraw from a distance contract.

Because a requested analysis may begin and finish quickly, the checkout or upload flow should separately ask you to:

expressly request that performance begin during the withdrawal period; and
acknowledge the consequences for your withdrawal right under applicable law.

If you withdraw after requesting that a service begin but before it is fully performed, you may be required to pay a proportionate amount for performance already supplied. Where the service has been fully performed, your withdrawal right may be lost if the legal conditions, express request and acknowledgment have been satisfied. Rules may differ for subscriptions, digital services and downloadable digital content.

Nothing in these Terms limits a mandatory consumer cancellation, conformity, refund or remedy right. Publish the applicable withdrawal form and country-specific information at [CONSUMER RIGHTS URL].

17. Intellectual property

The service, brand, software, interfaces, court graphics, model architecture, reports, documentation and non-user content are owned by or licensed to 10s Vision and protected by intellectual-property law.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the service and generated analysis for personal or authorized internal business purposes.

You may share your own analysis subject to third-party rights. You may not remove proprietary notices, falsely imply endorsement or use the 10s Vision marks without permission.

18. Third-party services

The service may use or link to third-party hosting, authentication, payment, support and analytics services. Their own terms and privacy notices may apply. We are not responsible for a third-party service outside our control, but this does not limit duties we owe under applicable data-protection or consumer law.

19. Rights and infringement complaints

A person who believes User Content violates copyright, privacy, image rights, data protection, safeguarding or another right may contact [RIGHTS COMPLAINT EMAIL] with:

identification and contact details;
the analysis, URL or account concerned;
a description of the right and alleged infringement;
supporting evidence;
the requested action; and
a statement that the report is accurate and made in good faith.

We may remove or restrict content, preserve evidence, notify the uploader and permit a response. We may decline manifestly unfounded or abusive reports.

20. Suspension and termination

You may stop using the service and close the account through settings, subject to billing and retention terms.

We may suspend or terminate access where reasonably necessary because of:

material or repeated breach;
rights or privacy complaints;
security risk or fraud;
non-payment;
legal or regulatory requirement;
risk to people, systems or third parties; or
discontinuation of the service.

Where appropriate, we will provide notice and an opportunity to remedy. Immediate action may be taken for serious illegality, safeguarding risk, security threat or non-consensual content.

On termination, the license to use the service ends. Provisions concerning rights, warranties, fees, confidentiality, liability, indemnity, disputes and retained data survive where their nature requires.

21. Service availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted availability or completion within a specific time. Processing targets, including a 30-60 second target, are performance goals rather than contractual guarantees unless a separate service-level agreement states otherwise.

We may modify features to improve accuracy, security, compliance or performance. We will give reasonable notice of a material adverse change to a paid ongoing service where required.

22. Warranties and statutory rights

Nothing in these Terms excludes a warranty, guarantee or remedy that cannot lawfully be excluded.

Subject to mandatory law, the service is provided on an "as available" basis. We do not warrant that every video is analyzable, every metric is accurate, every ball is detected, or every export works with every device.

For Consumer Users, this Section does not reduce statutory rights concerning digital content or digital services.

23. Limitation of liability

23.1 Liability that is not limited

Nothing limits or excludes liability where doing so is unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, intentional misconduct, or mandatory consumer or data-protection liability that cannot be limited.

23.2 Consumer Users

For Consumer Users, we are responsible for loss that is a foreseeable result of our breach or failure to use reasonable care and skill, subject to mandatory law. We are not responsible for business losses suffered by a Consumer User or loss caused by unlawful User Content, unsupported recording conditions, inaccurate information supplied by the User, or reliance on a clearly labeled estimate for an inappropriate high-impact purpose.

23.3 Business Users

To the fullest extent permitted by law, 10s Vision is not liable to a Business User for indirect, incidental, special, punitive or consequential loss; loss of profit, revenue, opportunity, goodwill, anticipated savings or data; business interruption; or the cost of substitute services.

Subject to Section 23.1, aggregate liability to a Business User arising from or relating to the service will not exceed [THE GREATER OF EUR 500 OR FEES PAID OR PAYABLE BY THAT BUSINESS USER IN THE 12 MONTHS BEFORE THE EVENT], unless a signed enterprise agreement states another cap.

24. Indemnity: Business Users

To the fullest extent permitted by applicable law, each Business User will indemnify, defend and hold harmless 10s Vision, its affiliates, directors, officers, employees, contractors, processors and licensors from and against all third-party claims, data-subject requests, demands, proceedings, regulatory investigations, losses, liabilities, damages, judgments, settlements, costs and reasonable legal and expert fees arising out of or relating to:

User Content or the recording, possession, upload, analysis, storage, display, export, publication or sharing of it;
breach of any representation, warranty or undertaking in Section 7;
failure to obtain or document a required consent, release, guardian authorization, privacy notice, license or other permission;
an incorrect assertion that no third-party consent, notice, release, license or authorization was required;
infringement of copyright, neighboring rights, privacy, data protection, image, publicity, personality, confidentiality, employment, contractual, sports, venue, broadcast, platform or other rights;
unlawful or unauthorized recording, surveillance, screen recording, downloading or circumvention;
the Business User's instructions, configuration, disclosure, share link, onward use or high-impact decision;
failure to respond lawfully to a person shown in User Content;
processing of minors without valid authority or safeguarding compliance; or
violation of law or these Terms by the Business User or its authorized users.

This indemnity includes, where legally recoverable, reasonable costs of responding to complaints, rights requests, injunctions, forensic investigation, notification, remediation and regulatory measures caused by the Business User's breach. It includes regulatory penalties only to the extent indemnification of such penalties is lawful in the relevant jurisdiction.

We will notify the Business User reasonably promptly of an indemnified claim, permit the Business User to participate in the defense, and provide reasonable cooperation at the Business User's cost. We may control the defense where the claim could affect our systems, reputation, legal duties or other customers. The Business User may not settle a claim in a way that admits fault by, imposes an obligation on, or restricts 10s Vision without our prior written consent.

25. Responsibility and indemnity: Consumer Users

A Consumer User remains responsible for the truth of the video-rights and consent warranties and for unlawful or infringing User Content.

To the fullest extent permitted by mandatory consumer law, a Consumer User must reimburse 10s Vision for reasonable, direct losses and third-party costs that are caused by the Consumer User's intentional or negligent material breach of Section 7, including a knowing upload of content the Consumer User had no right to use or a knowing failure to obtain a legally required consent.

This Section does not require a Consumer User to indemnify us for our own breach, negligence, unlawful processing or matters that applicable consumer law does not permit us to transfer to the Consumer User. It does not limit the rights of any person shown in User Content.

26. Governing law and disputes

These Terms are governed by the law of [MEMBER STATE / JURISDICTION], without regard to conflict-of-law rules.

If you are an EEA Consumer User, this choice does not deprive you of mandatory protections under the law of your habitual residence. You may bring proceedings in any court available under mandatory consumer-jurisdiction rules, including where applicable the courts of your residence.

Business Users submit to the exclusive jurisdiction of the courts of [CITY AND COUNTRY], unless a signed enterprise agreement provides otherwise.

Information about any legally required alternative dispute-resolution body will be published at [ADR URL].

27. Changes to these Terms

We may update these Terms for legal, security, technical or business reasons. We will display the updated date and provide reasonable advance notice of a material change to an ongoing paid service where required. Changes do not retroactively deprive a Consumer User of accrued mandatory rights.

If you do not agree to a material change, you may stop using the service and cancel an affected subscription before the change takes effect, subject to mandatory law.

28. General terms

Entire agreement. These Terms, the Privacy Policy, applicable order and any signed business agreement form the agreement for the service.
Priority. A signed enterprise agreement prevails over these online Terms to the extent of conflict. A data processing agreement governs processing where applicable.
No waiver. Failure to enforce a provision is not a waiver.
Severability. If a provision is invalid, it will be enforced to the maximum lawful extent or severed, and the remainder continues.
Assignment. A Consumer User may not transfer the account without consent. We may assign the agreement in connection with a merger, reorganization or sale, subject to applicable law and notice.
No partnership. These Terms do not create employment, partnership, agency or fiduciary relationship.
Language. [STATE AUTHORITATIVE LANGUAGE AND LOCALIZED VERSIONS]. Mandatory local-language rules continue to apply.
Notices. Legal notices may be sent to the account email and posted in the service, except where law requires another method.

29. Contact

Contact [FULL LEGAL ENTITY NAME], trading as 10s Vision, at [REGISTERED ADDRESS], company number [COMPANY NUMBER]. Legal: [LEGAL EMAIL]. Privacy: [PRIVACY EMAIL]. Rights complaints: [RIGHTS COMPLAINT EMAIL].